We outgrew our in-house IT guy. What should we do?

When one person can no longer cover help desk, security, Microsoft 365, and after-hours, you do not have to fire them or hire a full department.

A co-managed MSP adds monitoring, security, and overflow so your IT person stays the expert on your business — Coulson Technologies does this for South Central PA firms that have outgrown break-fix.

As a business grows, IT work expands beyond fixing computers. There are employee requests, software updates, security decisions, cloud administration, documentation, vendors, and planning for what comes next.

Co-managed IT keeps the internal person close to the people, systems, and business context they already understand. The outside team supplies monitoring, help desk capacity, security tools, documented processes, and backup expertise.

Define who owns user support, security alerts, Microsoft 365 administration, vendors, projects, documentation, and after-hours issues. Clear ownership keeps requests from bouncing between teams.