The Top 13 Reasons Why You’ll Want To Work With Coulson Technologies For Your IT Projects And Support:
We SPECIALIZE In Working With Fast-Growth Companies. That means we understand your incredibly hectic and stressful work schedule and WHY it’s critical to remove obstacles, frustrations and technical problems to keep you productive. We understand your desire to eliminate waste, extra steps, work-arounds and manual labor. We also have tech support available 24/7/365 since we know you don’t work the normal “9-5” day, and can help you maintain the freedom to work remote while making sure you meet compliance standards for data security and backups.
No Geek-Speak. You deserve to get answers to your questions in PLAIN ENGLISH, not in confusing technical terms. Our technicians will also not talk down to you or make you feel stupid because you don’t understand how all this “technology” works. That’s our job!
We Have The Unique AbilityTo Address Your IT Needs – From Vision Through Long-Term Support. We assist from vision to design and planning, to product specification through pricing and acquisition, to installation, implementation, documentation and project management, to post-project support of you and/or your users. This allows you to have one consistent team to work with that understands your environment, your people, how you work and your history, which means you don’t have to waste time educating us.
We Use Our Vendor Relationships To YOUR Advantage. Having an advanced level of partnership with key vendors (Microsoft, Amazon, Google, VMware, Dell and HP) allows us access to special pre- and post-project assistance support levels that most “partners” do not have. We are able to provide the right solutions, priced right and validated -by the vendor, so if any issues come up, we can get them resolved quickly and effectively.
We Support Both On-Premise And Cloud Solutions. Some IT firms won’t offer or recommend cheaper cloud solutions because THEY make less money. Our philosophy is – and always has been – to offer what’s BEST for the customer, not us. That’s how we keep so many customers long-term. We’ll base our recommendations on what YOU want and what YOU feel most comfortable with. Our job is to lay out your options, educate you on the pros and cons of each and guide you to the best, most cost-effective solution for you.
All Projects Are Completed As Agreed On And On Budget. When you hire us to complete a project for you, we won’t nickel-and-dime you with unforeseen or unexpected charges or delays. We guarantee to deliver precisely what we promised to deliver, on time and on budget. We can offer our agreements on a fixed-fee basis so you know exactly what you’re going to pay, not a penny more.
We Have Flexible, Tailored-To-Your-Needs Support Options to help you better manage your environment. We provide our customers with a variety of managed support options, ranging from back-end maintenance and monitoring for issues, to user help-desk support with ticketing, to strategy and budget and asset/license life-cycle management. We have successfully provided these services for over 14 years and can create a solution specifically for you and your team.
We Are One Of A Few Elite Microsoft Office 365 Partners In The Country. They call us their “SMB Champions.” Migrating to Office 365 and other cloud solutions is NOT something you want to attempt on your own. There are dozens of ways an improper setup can cause problems, systems that don’t work, lost data and e-mail, and a host of other problems – you need someone with experience in multiple environments with a variety of clients. We have that experience – from a small office with 50 employees to a full Office 365 migration for a customer with 1,000 employees, we can help.
Our engineers are seasoned, qualified, professionals with years of real world experience. We have better trained and more experienced engineers than the average IT firm. Many engineers are inexperienced or low skilled and this results in problems taking much longer than they should to resolve, problems reappearing or taking several attempts to fix. Only one in ten of job applicants pass our technical exam and our engineers have an average of 10 years or more experience in IT support.
We schedule system upgrades and fixes after normal business hours to save you thousands of dollars in lost productivity. System upgrades, fixes, and installations can bring down your computer network for several hours. For your convenience, we’ll schedule our engineers to perform this work after hours so there is minimal interruption to your business activities.
We will provide you with the most cost-effective solution to your problem. We understand the importance of keeping overheads and costs to a minimum. That’s why we require that all our engineers are trained to find the most cost-effective solution to your problem without sacrificing quality. We never charge clients for expensive upgrades, hardware, software and solutions that aren’t 100% necessary.
We are big enough to handle any computer project, but still small enough to provide you with the individual attention you deserve. Our clients tell us, working with friendly, polite and good humored engineers is as important as the skills and responsive service they provide. It is important that the people you and your users communicate with, know who you are, understand your needs, listen and empathize with you. Having close relationships, means ALL your users will be as productive as possible and having happy staff will ultimately lead to happy clients.
We are the ONLY IT support company in the area that offers a no-risk, 100% money back guarantee. Sign up with us to put an end to your most challenging computer problems. If after three months you are not delighted with our engineers or the work we do, you can cancel your service agreement with us and we will refund your fees IN FULL. What could be fairer than that? No other IT support company will stand behind their work the way we do.